How can I clear the cookies and cache?

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Obsolete temporary internet files can lead to websites not being displayed correctly. To delete those files stick to the following instructions:

  • Firefox: Click on the three bars in the top right corner and select “History” and then “Delete latest history” or alternatively with the key combination “Ctrl + Shift + Delete (Mac: Shift + cmd + Delete). After that you select “All” and then under details “Cookies” as well as “Cache” and you click on “Delete now”.
  • Chrome: Click on the three points in the top right corner and select “History” (Mac: “cmd + Y”). In the same tab click on “delete browsing data” or alternatively enter the key combination “Ctrl + Shift +Delete” (Only for Windows). Select “the beginning of time” and “Delete cookies and other site and plug-in data” as well as “Empty the cache” and “Clear browsing data”.
  • Internet Explorer: Click on the gear-wheel in the top right corner and select “Safety” and then “Delete browsing history” or alternatively enter the key combination “Ctrl + Shift + Delete”. After that you select “Temporary Internet files” as well as “Cookies” and click on “Delete”.
  • Microsoft Edge: Click on the three points in the top right corner and select “Settings”. Scroll down to “Clear browsing data” and click on “Choose what to clear”. You put a check on “Cookies and saved website data” confirm by clicking on “Clear”.
  • Opera: Click on “Menu” in the top left corner and select “History”. Go to “Delete browsing data” or alternatively enter “Ctrl + Shift + Delete” (Windows). Select “the beginning of time”, “Cookies and other site data” as well as “cached images and files” and “Clear browser data”.
  • Safari: If you haven’t done so already, choose to show the optional Develop menu by going to Safari menu in the upper left corner, choose “Preferences” -> “Advanced” -> “Show Develop menu in menu bar”. Open Safari browser window, pull down the “Develop” menu and choose “Empty Caches”.

If you don’t want to delete the whole cache you can enter the key combination “Ctrl + F5” (Windows) and “cmd + alt + E” (Mac) and the browser data of the relevant website is deleted.

In our article I cannot print my tour (create PDF) – what can I do? you find information on how to deactivate add-ons.

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