Portal
About the help section and community
Registration, your account and Pro / Pro+
- Do any costs accrue when registering and what is Pro/Pro+?
- Registration: activation link defect or no e-mail received?
- Which payment methods are accepted?
- How can I reset my password?
- How can I cancel Pro or Pro+?
- Where can I edit my user data like, for instance, the user name?
Community functions
- How can I print tours and contents?
- How can I plan “Joint Trips”?
- How can I edit tours of other community members?
- How can I share published/unpublished tours/contents?
- How do the clipboard and the lists work?
- (Pro function) How can I use the "My Map" function to display content on the map?
Tour Finder
- How can I search for tours?
- Limit the search results: Filter with “refine your search“
- How can I switch to other maps and display content on the map?
- What are Premium Tours?
- How is a tour proposition saved?
- How do I find my tours after they have been published?
Map and Route Planner
- On which data are the maps of Outdooractive based on?
- What are vector maps?
- How can I upload/import a GPX file?
- Can I use other maps for planning and display trail networks?
- Why should I assign an activity to my tour and how do I go about this?
- How does the automatic routing work?
Tour preparation for publication
- What is the tour rank and on what is it based?
- 5 tips on how to create a tour
- What is the difference between short description, description and directions?
- How does the 3D tour video (Pro) and the 3D Flight (Pro+) work?
- How can I add images to my tour and what sizes should they have?
- What do I have to bear in mind when there are other people displayed on the images?
Troubleshooting
Apps
Basic functions
- Is there an instruction for the apps?
- How can I sign into the App with Facebook Connect?
- How do I use the travel guide of the app?
- Synchronisation: How do I get my tours from the app on my computer and vice versa?
- How can I organise my tours and create own lists (Pro/Pro+ function)?
- How can I import and export a GPX file?
Offline storage, tracking and navigation
- How can I save maps/tours?
- Where can I find the tours and maps I’ve saved offline and how can I delete them?
- Why does the download for offline storage take so much time?
- Can I plan my tours also in offline mode?
- How can I avoid the consumption of data volume because of map buffering?
- How do I start the Tracking and use a tour as a template?
iOS specialities
Android specialities
- I own a Xiaomi Redmi and the login/sync doesn't work. What to do?
- How do i fix the problem "screen overlay detected"?
- Why do the apps need different authorisations?
- What does the error code 492 mean and how can I fix it?
- Why does the compass not work properly?
- Why does appear a pop-up reading “The data could not be loaded, please check internet connection“ although there is an internet connection?