Portal
About the help section and community
Registration, your account and Pro / Pro+
- Do any costs occur when registering and what is Pro/Pro+?
- Registration: activation link defect or no e-mail received?
- How does the trial month for the Pro or Pro+ subscription work?
- Which payment methods are accepted?
- How can I redeem a voucher?
- How can I reset my password?
Community functions
- Questions and Answers, Ratings and Photos
- How can I print tours and contents?
- How can I plan “Joint Trips”?
- How can I edit tours of other community members?
- How can I share published/unpublished routes/contents?
- How do the clipboard and the lists work?
The Route Finder
The Route Planner
- What is a "Route"?
- What is a "Plan"?
- What is the difference between “Plans” and “Routes”?
- How do I plan routes using the mobile website?
- How can I switch to other maps and display content on the map?
- How can I upload/import a GPX file?
Maps
Preparing and editing routes
- What is a route's rank and on what is it based?
- 5 tips on how to create a tour
- What is the difference between short description, description and directions?
- How does the 3D tour video (Pro) and the 3D Flight (Pro+) work?
- How can I add images to my tour and what sizes should they have?
- What do I have to bear in mind when there are other people displayed on the images?
Troubleshooting
Apps
Tutorial Videos
Basic functions
- Is there an instruction for the apps?
- How do I use the travel guide in the app?
- How do I search for tours in the app?
- How do I plan a route in the app?
- Does the free routing work on the app?
- Synchronization: How do I get my tours from the app on my computer and vice versa?
Offline storage, tracking and navigation
- New: Navigate all routes and arrive relaxed at your destination!
- How can I save maps/tours?
- Where can I find the tours and maps I’ve saved offline and how can I delete them?
- Why does the download for offline storage take so much time?
- Can I plan my tours also in offline mode?
- How can I avoid the consumption of data volume because of map buffering?
iOS specialities
Android specialities
- How can I prevent the recording on my HUAWEI device from aborting?
- I own a Xiaomi Redmi and the login/sync doesn't work. What to do?
- How do i fix the problem "screen overlay detected"?
- Why does the app need different authorisations?
- What does the error code 492 mean and how can I fix it?
- Why does the compass not work properly?