Portal
Tutorial Videos
- Tutorial: Embed content on your own website with Outdooractive Pro+
- Tutorial: Adding route descriptions, helpful information and personal tips to your own tour
- Tutorial: Add pictures & videos to your own route
- Tutorial: Import and edit GPX files with the Outdooractive Route Planner
- Tutorial: Planning routes with Outdooractive
About the help section and community
Registration, your account and Pro / Pro+
- Do any costs occur when registering and what is Pro/Pro+?
- Registration: activation link defect or no e-mail received?
- How does the trial month for the Pro or Pro+ subscription work?
- Which payment methods are accepted?
- How can I redeem a voucher?
- How can I reset my password?
Community functions
- Questions and Answers, Ratings and Photos
- How can I print tours and contents?
- How can I plan “Joint Trips”?
- How can I edit tours of other community members?
- How can I share published/unpublished tours/contents?
- How do the clipboard and the lists work?
Tour Finder
Map and Route Planner
- On which data are the maps of Outdooractive based on?
- How can I switch to other maps and display content on the map?
- What are vector maps?
- You discovered an error on a map? Then please report it to us directly!
- How can I upload/import a GPX file?
- Can I use other maps for planning and display trail networks?
Tour preparation for publication
- What is the tour rank and on what is it based?
- 5 tips on how to create a tour
- What is the difference between short description, description and directions?
- How does the 3D tour video (Pro) and the 3D Flight (Pro+) work?
- How can I add images to my tour and what sizes should they have?
- What do I have to bear in mind when there are other people displayed on the images?
Troubleshooting
Apps
Tutorial Videos
Basic functions
- Is there an instruction for the apps?
- How can I sign into the App with Facebook Connect?
- How do I use the travel guide in the app?
- How do I search for tours in the app?
- How do I plan a tour in the app?
- Does the free routing work on the app?
Offline storage, tracking and navigation
- Navigation: Which routes can I navigate along and how?
- How can I save maps/tours?
- Where can I find the tours and maps I’ve saved offline and how can I delete them?
- Why does the download for offline storage take so much time?
- Can I plan my tours also in offline mode?
- How can I avoid the consumption of data volume because of map buffering?
iOS specialities
Android specialities
- How can I prevent the recording on my HUAWEI device from aborting?
- I own a Xiaomi Redmi and the login/sync doesn't work. What to do?
- How do i fix the problem "screen overlay detected"?
- Why does the app need different authorisations?
- What does the error code 492 mean and how can I fix it?
- Why does the compass not work properly?