Portal
About the help section and community
Questions about registration, login and community profile
- How can I cancel Pro or Pro+?
- Where can I edit my user data like, for instance, the user name?
- Do any costs accrue when registering and what is Pro/Pro+?
- Registration incomplete: I have not received an activation mail.
- Registration: activation link defect?
- How can I reset my password?
Questions about community functions
- What is the difference between “comments” and “current conditions”?
- What are “current conditions”?
- Why is it not possible to delete or edit comments?
- How can I add more than one image to my comment?
- How can I edit tours of other community members?
- How do the clipboard and the lists work?
Questions about tour finder
Questions about route planner
- Which data are Outdooractive maps based on?
- Can I also use other maps when planning and display additional trail networks?
- Why should I assign an activity to my tour and how do I go about this?
- How does the routing work via the trail network?
- How does the manual digitizing work (routing without trail network) – “free entry”?
- Why are certain areas restricted from routing (within Germany, Austria and Northern Italy), although a path is visible?
Questions about tour description
- What is the tour rank and on what is it based?
- 5 tips on how to create a tour
- What is the difference between short description, description and directions?
- How can I add images to my tour and what sizes should they have?
- What do I have to bear in mind when there are other people displayed on the images?
- What do I have to bear in mind when it comes to licencing?
Troubleshooting
- Data type gpx is not created when downloading the gpx track?
- What does error message 403 mean?
- 3D is not working
- You discovered an error on a map? Then please report it to us directly!
- I cannot print my tour (create a PDF) – what can I do?
- How can I clear the cookies and cache?
Apps
Questions about app and its basic functions
- Is there an instruction for the apps?
- How can I get the app onto an additional device for free?
- Does the free routing work on the app?
- How can I sign into the App with Facebook Connect?
- Synchronisation: How do I get my tours from the app on my computer and vice versa?
- How can I organise my tours and create lists more clearly?
Questions about navigation, recording and offline storage
- How do I start the navigation and the speech output?
- Can I reverse the direction of the route during the navigation?
- How do I determine my localisation and how can I adjust its perspective?
- Why are there different indications of altitude in the same tour?
- Why are my indications and photos not joined with the waypoints after the recording?
- How can I save battery power when using the app?
Questions specifically related to iOS app version
Questions specifically related to Android app version
- How do i fix the problem "screen overlay detected"?
- Why do the apps need different authorisations?
- How can I choose the offline storage for SD cards?
- Is there a version of the app for Android-Wear?
- Why is the app not compatible with my smartphone?
- Why does appear a pop-up reading “The data could not be loaded, please check internet connection“ although there is an internet connection?