What does the error code 963 mean and how can I fix it?


This error is due to the SD card. Please proceed as follows:

  • Open “Settings“ on your smartphone -> “Applications“ -> ”Google Play Store“ -> „Clear cache/force stop/Uninstall updates“
  • In the app menu -> “More Features“ -> “Reset app settings“
  • Memory menu -> Expel and remove SD card
  • Press simultaneously the power buttom and the volume “+” button until your smartphone restarts
  • Update the app and test whether the problem is solved. Then insert the SD card again.
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