Where can I find the tours and maps I’ve saved offline and how can I delete them?

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All offline saved tours and maps can be found in the menu on the left side under "Settings" ⇒ "Storage management". Offline maps cannot be called up here. They are automatically displayed on the map if there is no internet connection.

Tip: In case of bad Internet reception, it is best to switch off the mobile data completely, otherwise the app will try to load map data via the Internet connection. This can interfere with the structure of the maps that are saved offline.

How to delete offline tours

  • Android: Tap on "Saved content" ⇒ tab on the tour for a long time ⇒ Select the trash can symbol
  • iOS: Tap on "Saved content" ⇒ Move the tour to the left ⇒ "Delete".

How to delete offline maps

  • Android: Tap on "Saved maps" ⇒ tab on the map for a long time ⇒ Select the trash can symbol
  • iOS: Tap on "Saved Maps" ⇒ move the map to the left ⇒ "Delete".

 

 

For our older apps:

Go to “Settings” > offline maps > offline data. If you’re using an Android smartphone you can see in the memory location where the offline data is saved. There you can also change tmemory location. For further information please click here.

Delete offline maps:

  • iOS: Open/delete offline maps > click on the symbol „-“
  • Android: Offline maps > choose the pen symbol and place a checkmark on the map you want to delete > click on the waste bin symbol

Delete offline data (tours):

  • iOS: Open/delete offline data > edit > place a checkmark on the tour you want to delete > delete
  • Android: Offline data > choose the pen symbol and place a checkmark on the map you want to delete > click on the waste bin symbol
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