Why does the message “File format not supported“ appear when trying to share on Facebook or via e-mail?


This error is due to the standard settings of Whatsapp. It isn’t possible yet to share content via this app. These standard settings regard the sending of content blocks all the other apps, such as Facebook or e-mail for sharing.

To modify the standard settings, open “Settings“ and „Applications“on your smartphone. Search for “Whatsapp” and remove the standard settings under “Set as default“.

If this doesn’t resolve the problem, please contact us here.

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