How can I redeem a voucher?

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With every purchase on outdooractive.com you have the possibility to redeem a voucher. The basic requirement for this is of course is that you have a voucher.

 ATTENTION: Vouchers can only be redeemed on our website, not in the app. 

 

 

For your Pro and Pro+ subscription

You can redeem all vouchers on our website. You will find the field for redeeming your voucher when you select your desired subscription or by clicking on your name in the top right corner and then on "Settings" → "Subscriptions and Payments" → "Redeem Voucher".

A voucher cannot be retroactively credited to an existing subscription. In this case, you can cancel your subscription as soon as possible and if the voucher is still active, use it for the next subscription. The same applies to the trial month. Cancel the trial month and then purchase the subscription again with the voucher.

Here you will find a description of how to cancel your subscription.

For your Pro and Pro+ subscription

 
Discount voucher

When a discount voucher is redeemed, the price in the purchase view is updated and reduced by the discount amount. The discount is only valid for the one year of your subscription. After providing the payment information, you can complete the purchase. The subscription will automatically renew after the year if you do not cancel it. You will be charged the regular price.

 

Gift voucher

If you have a gift voucher for 1 year or 30 days Pro or Pro+, you can also redeem it as described above. In this case you do not need to provide any payment information. All features of the subscription will be activated for your account for 1 year or 30 days. The subscription will not be automatically renewed after this period, but will end when the period expires.

 

Premium tours / Premium tour books

First click on "Activate tour" or in the tour book on "Activate all tours" → you will find the field "Redeem voucher" below "Payment method" (above the payment methods Paypal and credit card).

 

 

Give Pro or Pro+ as a gift

You can also give away one year Pro or Pro+. You can buy the gift voucher on our website. If you already have a discount voucher, you can also use it to purchase a gift voucher. Simply indicate with the purchase and the price is reduced by the appropriate amount.

 

Problems when redeeming the voucher

 
Please check first whether the voucher is still valid or whether you have perhaps mistyped part of the code. You can also try to change the browser or empty its cache (we recommend the browsers Firefox and Chrome for the use of Outdooractive).

Please note that the voucher is case sensitive, and that, if you copy and paste the code, no spaces are accidentally copied.

A voucher cannot be subsequently credited to an already running subscription. In this case you can cancel your subscription at the next possible date and if the voucher is still active, use it the next time you take out a subscription. The same applies to the trial month. Cancel the trial month and use the voucher afterwards.

If you still have problems, please contact our support team at any time: Submit inquiry

 

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